Return & Refund Policy

Last Updated: 28 February 2026

1. Returns Period

Returns are accepted within 30 days of delivery. Items must be unused, in original condition, and include all packaging.

We do not charge any restocking fees.

2. Return Reasons

Faulty or Incorrect Items

Free return shipping
Full refund or replacement

Change of Mind

Customer pays return shipping

3. How to Return

Step 1: Contact Us

Contact support@shoecorners.com with your order number and reason for return. Instructions will be provided once approved. Returns must be approved before being sent to ensure correct processing.

Step 2: Prepare the Item
Carefully repackage the item using the original packaging and ensure all accessories and inserts are included.

Step 3: Send the Return
Once your return is approved, we will provide return instructions. You may use a delivery carrier of your choice.

Please contact us before sending a return so we can provide return instructions and confirm the correct return process. Returns must be approved before being sent to ensure correct processing. The return address is 10 St George's Road, Coventry, CV1 2DL, United Kingdom.

4. Refund Processing

Refunds are issued within 7 business days of approval to the original payment method.
Processing times by banks or payment providers may vary.

5. Exchanges

If you need to exchange an item for a different product, variant, or colour, please contact us at support@shoecorners.com. Exchanges are handled on a case-by-case basis and subject to product availability.